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Coronavirus Update

During these exceptional times safeguarding the welfare of our customers and employees is our top priority and that involves adapting our way of working in some areas. We are doing everything possible to anticipate, prepare for and minimise any potential disruption.

With this in mind, following the latest UK Government advice our Canon Service & Repair Centre will reopen on 20th May 2020, however to limit the risk of infection we are only accepting repairs sent in via courier.

To receive assistance on how to send in your repair or return your product by courier, please contact our customer service team on
0207 660 3510 or email: support@cuk.canon.co.uk.

There may be a delay in repair times and we do not yet know when we will be able to resume our normal service levels.

Our Canon Authorised Service Partners, are also facing similar challenges, so prior to sending in your product for repair we recommend you contact them in advance.

With this in mind, please consider if your repair is urgent as some courier services may also be impacted. We apologise for any inconvenience caused and thank you for your understanding and support, as we continue to review and address the situation. If you need assistance, calls & emails will continue to be handled as usual so please contact us. We will update you as the situation develops.