On this page you will find important information regarding Canon security
With the popularisation of the Internet and wireless LAN technology, a diverse range of electronic devices are now capable of connecting to a network, enabling the remote operation of various functions.
By connecting to a network, information devices can become vulnerable to unauthorised third-party access, which could lead to such security issues as unauthorised usage of the device.
To minimise the likelihood of such issues, devices must make use of proper settings and be used in a secure environment.
To help ensure that our customers can use Canon products with peace of mind, we recommend that users implement the following security measures -
1. Create an administrator ID and password
In order to strengthen the security of your Canon product, please create an administrator ID and password. Administrators can limit access to a multifunction printer and control which functions are made available to individual users. This helps to prevent unauthorised access to the device and protects data held in the machine’s configuration.
2. Use a private IP address
When setting up your printer, assign a private(internal) IP address. This gives you more control over access to the device than assigning a public(external) IP address which may permit unauthorised access over the internet to the device and it’s functions.
3. Configure a firewall (using a router etc)
When installing your Canon product on an internal/home network check your router/firewall set up to ensure that the device is not visible from the internet (unless this is your intention). If this is a physical connection check the cable is plugged into an internal port. If this is on a corporate network you may need to contact your network administrator for guidance.
4. Encrypt communications
If your Canon device is capable of supporting encryption we recommend that this is enabled to ensure communication between your device and the printer remains secure. This would mean that you are communication with the devices using https or equivalent.
Security measures for specific Canon products
We are aware of news articles regarding research from University Alliance Ruhr concerning potential vulnerability for networked printers via the PostScript programming language used widely across our industry. No Canon devices were tested in the research.
Canon works constantly to ensure the highest level of security in all of our products and solutions, including networked printers. We take the security of our customer’s information seriously and its protection is our utmost priority. Our MFD Hardening Guide, explains and advises on the best configuration settings for secure implementation.
Information regarding security measures for specific Canon products and their set-up procedures are outlined below. Please note, the information is only available in English –
ISO 27001 Information Security
Canon places the highest focus on Information Security safeguarding the confidentiality, integrity and availability of written, spoken and electronic information, to ensure the following is assured at all times:
ISO 27001 certification demonstrates that Canon Europe has systems in place to protect corporate information and data, whether this is online or offline. By holding ISO 27001, Canon Europe can confirm that it’s security processes from development to delivery have been externally assessed and have been 3rd party certified to an internationally recognised standard.
|Canon Europe has received ISO 27001 certification for its information security management system, reassuring customers that we adhere to world class standards. It covers all aspects of information security from risk and audit management to product security and incident management.|
Our Information Security Management System (ISMS) covers the following areas:
If you are aware of a security issue relating to a Canon product, system or service, we would like to hear from you.
If you believe you have discovered a security issue with a Canon product or have a security incident to report, please email firstname.lastname@example.org. Please include a detailed summary of the security issue, the exact name of the product, software version and the nature of the issue. Please also include an email address and telephone number so we can contact you if we require more information.
Please note that this email address is only for reporting security issues and not for general support issues. Please visit our Support pages for help with any other issue.
We take security issues seriously and will respond swiftly to fix verifiable issues however some of our products are complex and take time to update. When properly notified of legitimate issues, we will do our best to acknowledge your email, investigate the issue and fix them as quickly as possible.
It has come to our attention that there are several websites claiming to offer significantly discounted Canon products at 90% off or more. These websites are designed to look like our official Canon Store and we believe they are not legitimate, aimed only at confusing and deceiving our customers into sharing personal and financial data. We advise our customers to be vigilant when shopping online with Canon and other retailers.
To recognise the official Canon online store, all Canon stores across Europe have a similar domain name: https://store.canon.xx
The final characters change per each country. For example: https://store.canon.fr & https://store.canon.co.uk.