Device Maintenance and Support Services

Benefit from proactive maintenance and support that give you the confidence of knowing operations will never be interrupted for long.
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Device Maintenance and Support Services

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Expert guidance

Device Management Service (DMS)

A default, cloud-based service that enables Canon to monitor and manage your devices for you, helping to save you time and money includes:

  • Activity reports
  • Remote firmware and application updates
  • Intelligent consumables replenishment
  • Automated meter reading collection
  • Proactive remote monitoring

Maximum uptime

Device Maintenance and Support

This service is designed to optimise the technical performance of a device and to ensure uptime during standard business hours. It includes parts, toners, technical expertise and support — both remote and on-site — and enables you to:

  • Control costs through predictable expenditure and no hidden costs
  • Keep productive through right first-time fixes and optional service upgrades
  • Improve sustainability by reducing the number of call-outs and cutting waste
  • Support reliability by providing a professional service and reassurance that devices will always be available backed by approved technicians
  • Maintain business continuity with remote and on-site coverage for all parts, toners and support

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Guaranteed service

Enhanced SLA Options

Giving you the reassurance of extended hours of coverage and faster response and resolution times.

Related Services

By doing what we do best — with our range of lifecycle solutions for all your print and document needs — we ensure you can focus on what you do best.

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    Software Maintenance and Support Services

    Ongoing support and maintenance for your Canon software solutions to help you solve problems before they arise.

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