If your printing equipment has not been connected to uniFLOW Online for a long time, the link may need to be reactivated. Please see below the link that explains how you can see whether the link needs to be restored and how you or your IT administrator can do that.
For more information about uniFLOW Online, please visit the following web page: uniFLOW Online First Steps Guide
Below is a range of common issues that are encountered with non-usage, and possible solutions.
Paper is a natural product and as such it is sensitive to fluctuations in air humidity. Especially when the central heating is switched off and on, paper can become humid in the machine because the ambient temperature changes suddenly. This may result in paper jams.
Please follow these steps:
The quality might not be as good as it should be when the device is first turned on. There is a possibility that condensation may have built up during a period of non-usage, this will be most notable on the colour devices. The device may need to be left to acclimatise for a few hours of normal usage to resolve this issue.
If issues still occur please check the steps below:
Reboot the device as it may have lost connection. Wait between 15 and 45 minutes in order to make sure the connection has been fully established to see if this resolves the issue.
Check and clean the document feeder
If the device still does not power on please contact us.
As part of our standard support process, our engineers will always ensure a device is cleaned thoroughly afterwards, to exacting standards. Thereafter, we advise that the cleaning guidelines provided in the device manual are followed. (Copies of manuals are available to download from our support site.)
In the current situation, many customers have been asking us for best practice advice with regards to cleaning the common-touch areas of devices. We recommend following the instructions below. However, please be aware that these cleaning guidelines do not guarantee effectiveness against coronavirus. The effectiveness of alcohol-based cleaners should be checked with the manufacturer of the cleaner.
If problems persist, or you find your business needs have changed on returning to work, please Contact Us for additional support.
Due to increased call volumes, there may be a slightly longer wait time than normal. We ask for your understanding of the way in which we provide our services in these exceptional circumstances.