The durability stats rung up by Canon A3 MFPs in the last five years are astounding, plain and simple”
Discover the Canon quality promise
Keep your business performing at its best, with a partner you can trust. Choose Canon for our decades of investment and innovation, with superior quality woven into everything we do.
Lasting peace of mind. Long-term value. Seamless support at every step. At Canon, quality is what we're about – and it's our promise to you.
A brand you know and trust
When you partner with Canon, you're not just getting exceptional technology. You're joining a vast ecosystem of solutions, services, and experienced people, with quality baked in from research, development and design through to production and operation.
Real value for money
Future-proof your business with innovative technology: durable devices matched with quality solutions and services keep you ahead of the game and offer you lasting peace of mind with a predictable cost of ownership.
Flawless customer experience
We do our best so you can do yours. Experience reliable devices and solutions that work as expected, helping you get the job done quickly and easily.
Cutting-edge service excellence
You can rely on us – and our partners worldwide – whenever you need support, thanks to our extensive value-added services, customer support network, and service technology infrastructure.
Explore our awards
Don’t just take our word for it – over the years we’ve received a host of awards and accolades for our consistent commitment to quality. And we continue to get recognised every year for our reliability and innovation. Find out more
Five questions to ask your print supplier about reliability
Make sure your next print investment stands the test of time by asking your print supplier these five key questions.
Built to last: lifting the lid on our toughest printers yet
Discover the design and testing secrets behind our durable and dependable imageFORCE multifunction printers.
CIO, Vesivek
“Cooperation with Canon has been smooth along the whole project, Canon has reacted fast to our requests and new installations were done in a professional manner. We were impressed with the high level of Canon commitment throughout the project, especially with device and software roll out."
Associate Director of Software/Scanners, Keypoint Intelligence
“uniFLOW Online’s continued success shouldn’t come as a surprise, as Canon has been continually upgrading and improving the solution, ensuring that customers have access to the latest and greatest output management capabilities available.”
Related products and solutions
imageFORCE C7165
Take high-quality marketing materials to the next level with a compact and intuitive multifunction printer. Empowered with smart and innovative features tailored to your office needs.
imageFORCE C5100
State-of-the art, AI-enabled A3 colour multifunction printers, helping businesses to secure and streamline their digital processes and document workflows.
imageFORCE 6100 series
A3 black & white multifunction printers, featuring the latest cloud solutions and advanced technologies, such as AI and Machine Learning, to generate an unparalleled print quality output, security and reliability.
Explore Canon for workspace
Canon for Business Security
Discover technology, solutions, and services from Canon to help you safeguard the security of your print infrastructure.
Canon Cloud Connectivity Solutions
Meet Canon Cloud Connectivity Solutions: the easy way to release the full potential of your Canon fleet and get more from your print and scan investments.
Sustainability at Canon
Find out how we are transforming the way we operate and manufacture to shape a more sustainable world for people and for our planet.
Frequently Asked Questions
-
Canon defines quality in three key areas:
- Reliability and durability:The ability of a product or service to perform consistently over time with minimal failures or breakdowns.
- Customer satisfaction: How well a product or service meets or exceeds customer expectations in terms of needs, preferences, and overall experience.
- Value for money: The balance between the price paid and the performance, reliability, and durability delivered – providing the best value to the customer.
-
Poor quality products or services affect a business in three main ways:
- Financial impact: Poor quality can significantly impact a business’ profitability by increasing operational costs and reducing efficiency.
- Customer dissatisfaction: Poor quality products or services can lead to customer dissatisfaction, resulting in lost sales, negative reviews, and reputational damage.
- Opportunity cost: Companies that spend more time and resources addressing poor quality issues may miss out on opportunities for growth and innovation.
-
At Canon, we believe the strength of our service lies in the expertise of our people. That’s why we invest heavily in learning and development, and in platforms and frameworks that support consistent, measurable, and high-quality service delivery.
A significant recent investment was in a new Customer Service platform to improve how we manage technical issues. The entire process of escalating incidents to problems is now more structured, streamlined and efficient providing effective root cause analysis and faster resolution times.
With the new Customer Service platform we can identify, track, and resolve the underlying causes of recurring incidents. By empowering our teams and partners with the latest tools, we help them resolve problems faster, more effectively, and with greater visibility across the board. -
It’s a combination of many smaller improvements that add up to a better overall customer experience and differentiate us from competitors, such as:
- Patented toner cartridge design: Ensures users don’t get covered in toner when changing toner cartridges. Even after 50,000 prints, Canon toner cartridges stay clean.
- 1407 technical improvements: made to our office Printer range over the last 5 years, including our constant drive to innovate in areas such as security and AI
- Quieter operation: Machines can be positioned anywhere in the office without disturbing employees.