TeamsLink: Direct Routing for Microsoft Teams
Secure, efficient and feature rich, TeamsLink provides cost-effective calling plans and advanced functionality to maximise the value of your Teams system.
TeamsLink
Why Choose TeamsLink Direct Routing?
TeamsLink Direct Routing takes your Microsoft Teams deployment to the next level:
Increase Productivity
Extend the functionality of Microsoft Teams to enhance productivity and streamline collaboration across your organisation, while ensuring your data and communications remain secure with CyberGuard.
Maximise ROI
Maximise ROI with a Microsoft Teams deployment that is flexible and scalable enough to meet evolving business needs and communication challenges through advanced cloud and technology solutions.
Simplify & Enhance
Add-on tools to simplify administration while enhancing and securing call centre operations.
Remove Limitations
Overcome usage limitations with flexible calling solutions, including unlimited UK minutes for seamless business communication.
Omnichannel Support
Extensions and features designed to support seamless omnichannel communication across your organisation.
Rapid & Seamless Deployment
A fully cloud-based system designed for rapid deployment with no upfront capital investment.
TeamsLink Features
Your Phone Line, Your Way
Unlimited UK calls, number porting, and UK DDI enable you to build a reliable national presence that customers can consistently trust.
Advanced Call Centre Operations
TeamsLink includes essential call centre capabilities such as ring groups, follow-the-sun routing, auto attendants, and music on hold.
Extend your call centre operations with advanced features, including a shared address book, call queues, visual routing management, skills-based routing, and integrated analytics through Power BI.
Compliance & Security Safeguards
Ensure your calls remain secure and compliant with advanced TeamsLink features, including MiFID II-compliant call recording, manual pause and resume functions for PCI compliance, and live monitoring capabilities.
TeamsLink Benefits Recap
Key benefits include:
●Cost savings on calls
●Simple setup and deployment
●Feature-rich management portal
●Optimised bandwidth and voice quality
●Hybrid platform support for seamless migration
●UK-based technical support
●Over 20 years of porting and carrier expertise
●Teams-integrated handsets
●Retain existing numbers
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