Confirmation that we’re meeting customer service needs
At Canon, we believe that we provide one of the best, if not the best, levels of service in the industry. That belief is very much based on the feedback we receive from customers each year in response to our Customer Satisfaction Survey, which we use as a measure of how successfully we’ve met the service needs of our customers. And with a satisfaction rating of 95%1 from our customers, we seem to be meeting expectations. But that’s not to say we’ll rest on our laurels; rather, we use it as an incentive to continue to raise our service standards even higher.
 According to the results of the Canon Customer Satisfaction Survey 2021