A close-up of a Canon EOS 7D body showing the sensor inside

Canon Professional Service Centre

Upcoming System Transition

Our aim is to provide you with the best and most effective service when you need repairs and servicing support. This is why we have recently undertaken a program to modernise and introduce new, best-in-class systems into our Canon Professional/Factory Service Centres.

We are currently transitioning into this new system and requests may take slightly longer at this time. We recommend if your request is not urgent, that you consider delaying sending in your product during this transition period. 

We are committed to ensuring that service & repair requests are being completed as soon as possible and we would like to thank you for your custom and patience as we work through this transition. 

Please keep visiting this page for more information. We genuinely appreciate your understanding and cooperation during this transition period, and we are dedicated to making this process as seamless as possible.

In case you need urgent support or are worried about your individual case, our Support team is always available, so please contact us.

Why use Canon Professional Service Centres?

Canon Professional Service Centres (PSC) are service facilities owned by Canon. As the manufacturer of Canon products, we believe our customers deserve the best customer service and support.

Each Canon PSC has highly trained technicians, the latest tools and equipment and is a state of the art facility, all set up to provide a wide range of services across the Canon product range.


Depending on whether you are a Business or Consumer you can arrange a repair for your product as follows:

If you are a business:
  • To be able to submit a service or repair request to Canon you must have an active Business Account.
  • You can register for a Business Account or alternatively log in if you already have a Business Account.
  • Once you have logged into your Business Account you will be able to initiate your service or repair request.

If you are a Consumer:

In the event that your Canon Commercial Warranty period has expired or the nature of the fault is not covered by it, we offer a range of Chargeable Repair options (either Fixed Price Repair, Repair Limit or Time & Cost Quotation) depending on your product(s).

  • Fixed Price Repair: You will be provided with a fixed price, prior to sending your Product(s) to a Canon Factory Service Centre. This fixed price will include the cost of all required spare parts, labour and return shipping.
  • Repair Limit: You can set a Repair Limit (i.e. maximum repair fee), prior to sending your Product(s) to a Canon Factory Service Centre, however a minimum value applies. This acts as your authorisation for us to proceed with the repair and no quotation will be provided. If the repair can be completed for a fee lower than the specified Repair Limit, you will only be charged the lower amount. The provision of a Repair Limit may result in a faster repair turnaround time for you and your repair will also not be subject to a rejection fee (applicable if you request a Time & Cost Quotation)
  • Time & Cost Quotation: You can request a Time & Cost Quotation, where following arrival at a Canon Factory Service Centre a technical diagnosis will be performed. We will then provide you with a quotation detailing the anticipated costs to repair your Product(s), which you will have the opportunity to either accept or decline, prior to any repair work commencing. Should you decline our quotation, a rejection fee may be applied to cover the cost of inspection.

All of our Chargeable Repair options are subject to our Terms of Service & Repair.

Services we offer

Products we cover

Canon Professional Service Centres handles a wide range of Canon products such as:

  • Cameras and Lenses (EOS, EOS R-series, EF & RF lenses, IXUS, PowerShot)
  • Video Cameras and Lenses(Cinema EOS, LEGRIA, XA/XF/ME series)
  • Broadcast Lenses
  • Home and office printers (PIXMA, MAXIFY, some i-SENSYS models)
  • Pro Displays
  • Remote PTZ
  • Binoculars
  • Projectors
  • Other products (Zoemini, Calculators, Presenters etc.)

Please be aware that we may not offer certain services for some products, for example if spare parts are no longer available for it.

Contact Details

Canon Deutschland GmbH
Professional Service Center
Europark Fichtenhain A10
47807 Krefeld

Tel: +49 2151 / 345 222

Repair related issues only - for any other questions please visit our Support website for helpful information.

Canon Professional Services
Canon Professional Services

Opening Hours

Mon - Thu: 7.00 - 16.00 
Fri: 7.00 - 13.00 

Terms & Conditions

Before sending your product to a Canon Professional Service Centre, please read our Terms of Service & Repair.

If you are interested in loaning a product from us, please read our loan service terms of use.

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