Repair Process
Repair prices, process and form. Before sending your product for repair, please read our repair process.
Canon Professional Service Centres (PSC) are service facilities owned by Canon. As the manufacturer of Canon products, we believe our customers deserve the best customer service and support.
Each Canon PSC has highly trained technicians, the latest tools and equipment and is a state of the art facility, all set up to provide a wide range of services across the Canon product range.
You can Arrange a Repair for your product by using our Canon Online Service & Repair Portal, where you will be guided through the process of raising your request.
In the event that your Canon Commercial Warranty period has expired or the nature of the fault is not covered by it, we offer a range of Chargeable Repair options (either Fixed Price Repair, Repair Limit or Time & Cost Quotation) depending on your product(s).
All of our Chargeable Repair options are subject to our Terms of Service & Repair.
Repair prices, process and form. Before sending your product for repair, please read our repair process.
Keep your equipment fully operational with a choice of product care packages, including cleaning, checking and adjustments.
Enhance the performance of selected Canon EOS, Cinema EOS and XA/XF cameras to tell more compelling stories.
If you’re in a hurry, we offer While-You-Wait sensor cleaning and faster service turnaround times.
Canon Professional Service Centres handles a wide range of Canon products such as:
Please be aware that we may not offer certain services for some products, for example if spare parts are no longer available for it.
Canon Deutschland GmbH
Professional Service Center
Europark Fichtenhain A10
47807 Krefeld
Tel: +49 2151 / 345 222
Repair related issues only - for any other questions please visit our Support website for helpful information.
| Mon - Thu: | 7.00 - 16.00 |
| Fri: | 7.00 - 13.00 |
Before sending your product to a Canon Professional Service Centre, please read our Terms of Service & Repair.
Due to the COVID-19 pandemic, we are constantly adapting our ways of working to safeguard the welfare of our employees, customers and partners.
We are committed to ensuring that service & repair requests are being completed as normal. Our Canon Professional Service Centres and Canon Authorised Service Partners remain open, and we are taking all the precautions to ensure your safety as well as that of our team. We are continually following guidelines and advice given by the government and World Health Organisation.
We would like to thank you, our employees and partners for your continued support.
Please keep visiting this page for more information. In case you need assistance, our telephone and email support service remains active, so please contact us.
Contact us for telephone or E-mail support
Register your product and manage your Canon ID account
Locate a repair centre and find other useful information regarding our repair process