This is a commercial end-customer warranty offered by Canon Europa N.V., Bovernkerkerweg 59, 1185 XB, Amstelveen, The Netherlands (“Canon”) to the end-customers, who purchase Canon WG Series products for their own use, but not acting as consumers under the local laws of the country where the WG Series products are purchased.
If you are a consumer, you are not entitled to this warranty, but your consumer's statutory rights under applicable national legislation in force will apply to you.
These Terms and Conditions and the offer herein shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the courts of England and Wales.
The service offering is as follows:
• On-Site Warranty
Canon WG series products intended for sale and purchased within the European Economic Area (“EEA” – namely EU, Iceland, Lichtenstein, Norway) plus Switzerland are covered by the Canon European WG series Warranty. Canon warrants that should the new WG series product be found to be defective within the applicable warranty period, the fault is resolved free of charge (terms & conditions apply – see below).
For any product, outside of the applicable warranty terms or period and for damage or repairs not covered by the warranty, a chargeable repair service is available.
This warranty will be your sole and exclusive remedy, and neither Canon nor its subsidiaries or other European WG Series Warranty members shall be liable for any incidental or consequential damages for breach of any express or implied warranty of this product.
Q: What warranty is applicable on Canon WG series products purchased within Europe?
A: In general, Canon offers the European WG series Warranty for products purchased in:- Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, the Netherlands and the United Kingdom. Please view the full Terms and Conditions of this warranty.
Q: What information regarding warranty should I find in the box when I purchase a Canon product?
A: For WG series warranty applicable European countries, each product box will generally contain a European WG series Warranty card in the box. This will look similar to the following example:
Q: Is it necessary for me to complete and return any documentation to Canon in order to register my European Warranty?
A: It is not necessary for you to return any documentation to Canon in order to register for the European WG series Warranty. If you wish to specifically request a warranty repair under the European WG series Warranty then it will always be necessary for you to provide Canon with the original valid proof of purchase (including original date of purchase) for the product in question.
Q: What documentation is required in order to make claim a European WG series Warranty repair?
A: If you wish to specifically request a warranty repair under the European WG series Warranty then it will always be necessary for you to provide Canon with the original valid proof of purchase (including original date of purchase) for the WG series product in question. Promotional warranty offerings may also specify further requirements, so please refer to the specific Terms & Conditions of any promotional offers (if applicable)
Q: How long is a typical Canon European WG series Warranty valid for?
A: In general, the warranty period for Canon WG Series products is either 1 year or 300,000 prints, whichever occurs sooner. Exceptions may apply, please refer to the entitlement tab for further information.
Q: If I buy a Canon WG series product outside of the countries for which Canon offers the European WG series Warranty, will my WG series product still be covered by the European WG Series Warranty if I am resident in a European WG Series Warranty member country?
A: In general, products will be covered by a warranty that applies to their specific sales region and it will be necessary for end-customers to return any products to the applicable region in order to claim a warranty repair. Canon does not generally offer a global warranty unless specifically mentioned for specific products / regions.
Q: Under what scenario will Canon dispatch User Replaceable Parts & how do I replace them?
A: When contacted, Canon’s Helpdesk will perform troubleshooting of the customer’s problem and may diagnose User Replacement Parts as the remedy. Upon receipt of the applicable parts, customers should replace the parts by following the step by step procedure displayed on the printer’s user interface.