Camera Will Not Connect To Camera Connect App

FAQ ID: L00000345

Release date: 04 March 2015


If you have previously connected your EOS, PowerShot or IXUS camera to either the EOS Remote or CameraWindow App you will experience a connection failure when attempting to connect the same camera to the new Camera Connect App.

To resolve this the previous connection settings for either EOS Remote or CameraWindow stored on the camera must be removed to enable a successful connection to Camera Connect. To remove these settings you need to access the Wi-Fi settings in the camera menu and select 'reset all' available connections. Once complete access the Wi-Fi screen in playback mode and select the smartphone icon, connection to the App can now continue as normal.

Full details on how to edit or erase Wi-Fi settings for each Canon camera are contained in the full product manual which can be downloaded from the 'Manuals' tab above.

Applicable Models

  • EOS 6D
  • EOS 70D
  • EOS 750D
  • EOS 760D
  • EOS M3
  • IXUS 135
  • IXUS 140
  • IXUS 240 HS
  • IXUS 255 HS
  • IXUS 265 HS
  • IXUS 275 HS
  • IXUS 510 HS
  • PowerShot A3500 IS
  • PowerShot G1 X Mark II
  • PowerShot G16
  • PowerShot G3 X
  • PowerShot G7 X
  • PowerShot N
  • PowerShot N100
  • PowerShot N2
  • PowerShot S110
  • PowerShot S120
  • PowerShot S200
  • PowerShot SX280 HS
  • PowerShot SX510 HS
  • PowerShot SX530 HS
  • PowerShot SX60 HS
  • PowerShot SX600 HS
  • PowerShot SX610 HS
  • PowerShot SX700 HS
  • PowerShot SX710 HS

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