Helping Central Government service a new age of citizens
Society has changed. We’re ‘digital first’ now, and the expectations of citizens and organisations are higher. They want the same kind of seamless, consistent and joined-up experience from government as they get from their bank, when they buy a concert ticket or use social media. If citizens have a query or a problem, their first thought is to go online.
Budgets are getting smaller all the time, but there’s an increasing pressure to deliver this sort of experience. And this is where technology can play a key role. There’s a wealth of information and data within reach that Central Government services can use for the benefit of its citizens, but it’s often restricted to the siloed confines of legacy systems. This is just one of the areas where we can help.
Our solutions and services
We’re working with an array of large public and private organisations around the world to tackle the biggest challenges facing them today. Typically, most of these organisations are asking the same questions.
- - How do you capture siloed information stuck in legacy systems?
- - How do you process that information quickly when it often requires manual intervention?
- - And finally, how do you deliver this information in a way that’s cost-effective, secure and provides a better citizen experience?
Canon brings people, processes and technology together. We can take responsibility for your document, image and information processes and we can help you transform the way you deliver services to your citizens.
A faster mailroom
Central government organisations need ways to quickly categorise and send vast amounts of information. Canon’s Digital Mailroom removes the burden of manual management by automatically capturing, validating and classifying all incoming and internal documents – from email and post to invoices and business forms. Helping to reduce costs, increase productivity and enhance response times to citizen queries.
Digital Capture
Transform how you deal with online forms, supplier invoices and bill payments, with mobile apps and QR codes for example. We’re able to capture all online and physical data, ensuring the quality and compliance of these processes. Ultimately, we help you cut out errors and provide a fully scalable service to citizens.
Automated archiving
Many Central Government departments need to archive financial documents securely. Canon’s approach to digitisation and archiving isn’t just about compliance and security, it can also automate the archiving process. This not only saves time, but it can also free up physical space – particularly useful if your organisation is looking to cut costs and downsize its estate.
Cloud services
With the amount of inbound requests Central Government organisations receive, they need a simple way to manage it. Our Cloud service is all about giving an organisation management of all print requests from one single, consolidated, branded portal. It’s fully automated and uses an innovative selection of web-to-print solutions to handle a variety of assets – from catalogues and citizen requests, to forms and files.
Digital to print
Canon’s Hybrid Mail solution can take your digital data and transfer it onto online and print communications – especially on a transactional basis. It can do this at significant volumes, so can easily scale up or down depending on emergencies or seasonal demand. For example, a spike in passport applications in the lead-up to summer.
Effortless Print Management
Most private organisations have mobile workforces that require access to centralised services. Citizens demand this same level of flexibility from their government and our solution helps you consolidate your printing needs across multiple locations – enabling your workers to access and print from wherever they are and providing a much more efficient and intuitive experience for your citizens.
Specialist documentation management
Government services deal with a wider range of document types and more complex version control requirements than most organisations. When dealing with exam results and ballot papers, there’s simply no room for error. Our specialist documentation management ensures both security and accuracy, regardless of print volume. By automating and digitising these processes, your organisation can see some significant cost and productivity benefits.
Marketing and communications
Canon has the capability to manage large marketing and communications productions too, regardless of complexity or design. We can help you produce high quality, high volume brochures, posters and banners for mass print and online circulation. All of this can be done securely, along with archiving and end-to-end management capabilities. You can quickly tailor your message per sector, or even to individual citizens.
Innovation & image capture
Innovation is central to what we do. Improved security is just one beneficiary of this focus, with our work on network cameras and biometrics improving surveillance and footfall analytics worldwide. Projection technology is also a natural extension of our camera and printing heritage, and we’re using it to deliver cutting-edge presentations, education and team communications.
Our Mixed Reality (MREAL) blends real-world environments with computer-generated imagery to provide users with a 360 degree workspace. More immersive than just looking at a screen, collaboration like this is the future of working, and Canon is at the forefront of its development. This technology, complemented by the likes of Augmented Reality and 3D Printing, presents limitless opportunities for Central Government moving forward, and it’s these innovations that will resonate with a demanding set of citizens.