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Service innovation drives efficient print strategy

As with many local authorities, the London Borough of Newham (LBN) needed to cut costs and increase efficiencies. Canon’s remote access solution provided a faster way to resolve end user ICT issues and minimise the drain on internal resources. First-time fix rates have increased by 30% and the solution was so successful it was extended to the Council’s entire fleet of multi-functional devices.

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"Remote diagnostics and maintenance is common in IT and we believed that a similar approach could deliver significant benefits to our print operation. In addition, we also knew that we could then better understand trends in our print usage, which would help us shape our future print strategy."

Gary Sussex, ICT Services Manager