Find out everything you need to know about sending your product in for repair. This includes locating a repair centre, the steps to follow to arrange a repair and a selection of FAQ’s to help answer any queries that you may have.
Please select your product using the search filters to ensure you find the correct authorised repair facility that can repair your Canon product.
You can then take your product directly to the repair centre or arrange for it to be delivered, please view the repair process for more information.
Please note – Depending on your country you may be eligible for an On-Site Warranty Service if you own an imageRUNNER C1225iF, PIXMA PRO-1, imagePROGRAF PRO-1000 or a selected MAXIFY or i-SENSYS printer. If your printer is covered by the Canon European Warranty System (EWS) then please first check for availability and, if eligible, contact us directly to arrange the On-Site Warranty Service. If you are not eligible for On-Site service then you can locate an authorised repair centre below.
MAXIFY & PIXMA Products – removal of ink cartridges from these products prior to shipping for repair will result in damage to the printhead and may invalidate your Canon warranty. Please follow the transportation instruction as per the User Manual for your Canon product.
In the first instance, we suggest that you refer to our consumer products support area which contains information that may be useful in helping you resolve your issue. After selecting your product, you will have access to frequently asked questions, user manuals, drivers, software and firmware downloads. There will also be other information that may be useful to you including how to contact us for telephone and email support.
In the event that you are unable to resolve your issue via these avenues and a product repair is necessary, please follow the process below. As there may be small local differences in the specific process per country, please check the support pages for your country of residence via our country selector.
1 - Please print and complete the standard Canon repair form to return with your product
This form will provide us with all of the information we require to investigate the issue with your product, to repair it if required, and to update you on the status of your repair. If you are unable to print the form, please confirm the same information in a letter which you should send to us with your product.
2- Locate your nearest Canon authorised service facility
Please use our repair centre locator tool to find the details of your nearest Canon authorised service facility.
3 - Ensure that you include all necessary information with the product being returned
If you are claiming a warranty repair, it is necessary to also include a dated proof of purchase receipt for your product. Canon cannot provide warranty repairs without receipt of any applicable supporting documentation.
4 - Ensure that the product is securely packaged for transit
As Canon accepts no liability for loss or damage that occurs during transit, we recommend that your product is safely and securely packaged. Depending on the value of the product, you may also wish to consider insuring the shipment.
For MAXIFY & PIXMA Products removing the ink cartridges from these products prior to shipping for repair will result in damage to the printhead and may invalidate your Canon warranty. Please follow the transportation instruction as per the User Manual for your Canon product.
Please note that it is always possible for you to take a product in person to an authorised Canon repair facility. The opening hours, address and other relevant details are provided via the 'Repair Contacts' link above.
Once received by an authorised Canon repair facility, your product will be registered onto our repair system and an acknowledgement message will be sent to you to confirm receipt.
If you are claiming a warranty repair for your product, an initial investigation of the product and supporting documentation will take place in order to confirm that the warranty applies. If a warranty repair applies, your product will enter our standard repair process and, upon completion, the product will be dispatched to you or made available for collection.
If for any reason it is determined that a warranty repair is not applicable, you will be informed of this and an estimate can be provided for a chargeable product repair. A nominal fee may be applied for this assessment to take place however you will be contacted for your agreement prior to this. It will be clearly indicated on any estimate provided if the repair falls under our ‘fixed price repair scheme’, otherwise an estimate will be provided based on the estimated required spare parts and labour.
Costs estimates provided by Canon may always be accepted or declined by customers notifying the appropriate authorised Canon repair facility how they wish to proceed. Declining a cost estimate will result in the product being returned by Canon. Accepting a cost estimate will ensure that the product progresses via our repair process and once repaired, the product will be dispatched to you or made available for collection.
Please find a list of FAQ’s that can assist you if your product is in need of a repair.
Please note this information is only for Consumer Products Repair.
Q: How much will the repair cost?
A: Without a technical examination it is impossible to answer this question, please send your product to an Authorised Service Facility for inspection.
Q: My product has developed a fault shortly after purchase, what are my options?
A: Canon will only repair your product under the terms and conditions of your warranty; alternatively you should contact your retailer for further assistance.
Q: My product is faulty, what are my options?
A: Canon provides a parts and labour warranty for 12 months from the date of purchase of your product. You will require proof of purchase to claim under your warranty. This does not affect your statutory rights as a consumer; alternatively please contact your retailer.
If your product was purchased from one of the Dixons Sales Group retailers (Currently Dixons, PC World, or Currys) and your product is still under warranty, and no accidental damage has been incurred, please refer back to the retailer where the unit was purchased for information on returning the printer to our repair centre.
Repairs are chargeable outside the manufacturer warranty period, please contact an authorised repair centre for further assistance. All repairs are subject to the terms and conditions of your warranty.
Q: If my product is faulty, can it be exchanged under warranty?
A: Canon will only repair your product under the terms and conditions of your warranty. Please view the warranty terms and conditions page for more information.
Q: Can I hand in my product personally to the Authorised Service Facility?
A: We generally recommend your product is sent to us by a delivery agent (for example, An Post). If you would like to deliver your product yourself, please contact the Authorised Service Facility directly for their opening times.
Q: I have an extended warranty called "MasterCare/ What Ever Happens" how do I obtain service under this scheme?
A: MasterCare/ What Ever Happens warranties are not issued by Canon. Refer to your retailer for information on contacting MasterCare directly.
Q: Who do I contact for a repair status?
A: Please contact the Authorised Service Facility you posted your product to.
Please print off this form and fill in all the information requested. This will provide us with all of the information we require to investigate the issue with your product, to repair it if required, and to update you on the status of your repair. If you are unable to print the form, please confirm the same information in a letter which you should send to us with your product.
Please print and complete the standard Canon repair form to return with your product