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Canon’s toner cartridge recycling programme allows customers from selected European countries to print a freepost e-Return label for the return and recycling of their empty genuine Canon toner cartridges.
In some countries customers can also arrange for delivery or collection of bulk toner cartridge collection boxes for recurring or large quantity returns.
Below you will find a selection of Frequently Asked Questions: |
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| The toner cartridge recycling site is developed to work with current browser versions. This means Internet Explore 6 or newer, Firefox 3.5 or newer, Google Chrome and Safari 5 or newer. JavaScript support needs to be enabled. Other browsers are likely but not guaranteed to work.
If you are having technical problems generating a label, you may request a pre-printed label through our feedback form. |
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| The cartridge might not be a genuine Canon toner cartridge. If you are sure you have a genuine Canon toner cartridge that is not on the list please contact us through our feedback form quoting the cartridge model number. Canon will reply to you confirming whether your cartridge is suitable for recycling through this programme. |
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| Canon does not offer a recycling service for toner or developer units, toner bottles or other consumables for large format printers, GP, iR, iRC, NP and CLC copiers, or ink jet printers due to the adverse environmental impacts of shipping these items. Please therefore look to dispose or recycle these products as normal office waste locally. |
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| Bulk toner cartridge return is available in a number of European countries; please check your local Canon website to see if the service is available. If your country currently does not offer bulk collections please check back regularly as we are developing new services all the time. |
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| Unfortunately we currently do not offer a toner recycling programme in your country. Please contact your local Canon dealer to see if programmes are offered locally. |
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| If you wish your personal data to be removed from our system please contact us through our feedback form. |
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| If you are unable to view the label, please install the latest version of Acrobat Reader. If this still does not work, please contact us through our feedback form. |
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| If your label does not print out as it appears on screen, this might be due to your printer drivers. Please install the latest printer drivers and try again. |
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| Each postage label has a unique barcode that can only be used once. Once this barcode has been registered as used on our system the link will no longer be active. Please simply revisit the e-return site and request further labels. |
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| Each postage label can only be used once as each contains a unique barcode needed for postage. |
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