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Simplicity is key for Credit Suisse and Canon

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Wohlers’ aim was to introduce a print management system that could maximise the Customer Desk’s request management and copy shop resources, equipping the department with better cost control. He also sought a better way to promote the products available in-house, while providing a real-time update of a client’s order status.

Results

Productivity improved, with pre-press processing time reduced by 30%

Productivity improved, with pre-press processing time reduced by 30%

Cost per product now down by 25-50% compared to market prices

Cost per product now down by 25-50% compared to market prices

Established cost transparency for print buyers

Established cost transparency for print buyers

Production mistakes through human error down by 15%

Production mistakes through human error down by 15%

Objective

To improve the performance and reputation of Global Print Services, Credit Suisse’s in-house print organisation, by automating workflow, operating more cost-efficiently and offering lower cost per product

Challenges

• Manual print process was susceptible to human error and time-consuming

• Lack of cost transparency for internal clients

• Better internal promotion of copy shop products

Approach

Canon responded with best proposition to a tender put out by Credit Suisse, helping the customer to improve its copy shop division and introduce a print management system, including pre-press and invoicing.