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St. James’s Hospital enhances patient experience.

St James’s in Dublin is one of Europe’s largest acute teaching hospitals. With over 3,500 staff, it was struggling to cope with storing, indexing and retrieving a huge number of files. By implementing Canon’s document management solution and integrating it with SAP, St James’s has eliminated a two-day month end document checking process and streamlined the query resolution process from five days to one.

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"The sheer volume of paperwork in the hospital was staggering and massively time-consuming. We had 18 months of paperwork taking up wall and floor space. That is now all stored digitally, which has created a more safe and pleasant working environment."

Pat Bailey, SAP System Support