Terms & Conditions

Any product returned for repair must be accompanied by a contact name, address and daytime telephone number. If this information is not provided, Canon will be unable to return your product to you and reserves the right to dispose of your product three months after receipt. It is in your best interests to make a note of your product's serial number and this should be quoted in any communications with Canon. Please note that Canon will endeavour to ensure the safety of your products whilst in it's possession. However, whilst every effort will be made to return your product (and any film, tape, or other recordable media or accessory) Canon cannot accept any liability, nor pay any compensation for loss of a particular film or tape or other recordable media included. You should retain any recordable media or accessory not required for the repair.

1. Canon (We, Our, Us) warrants this Product (excluding accessories, software consumables such as, but not limited to, toner, ink sheets, paper and other consumable's defined by Us) to be in good working order during the period of warranty. The period of warranty is the period stated on your warranty card and commences on the date of purchase of the Product. In the event that the Product is not in good working order Canon will provide, during the warranty period, a free service within the United Kingdom. The warranty is subject to proof of purchase being provided; therefore you should retain your original receipt.

2. The service consists of (at Canon's discretion) either repair or replacement Products that will be provided on an exchange basis and will either be new, equivalent to new or re-conditioned. All replacement spare parts and Products shall become the property of Canon.

3. Canon will provide service on either an "on site" or "return to base" basis within Ireland as indicated on the warranty registration form. Where we provide service "on site" an engineer will visit the location address you have given us. You must inform us in writing if you change your address. Where we provide service on a "return to base" basis you are responsible for the cost of returning any Product to us for repair.

4. Canon's only obligation under this warranty is the provision of the service as set out above.

5. Unless agreed in writing, the Warranty will not apply:
 
  a because you have not used, stored or handled the Product properly; or because you are in breach of the terms of this warranty or the Contract terms; or have not followed Our written instructions for the product, or those of the manufacturer; or damage or defect due to wilful neglect or negligence by anyone other than Us;
 
  b because you have used spare parts or other replaceable items (including consumables) which are not approved by Us or not compatible with the product;
 
  c because of the installation of, damage to, or modification to the Product and/or Software by someone else other than Our representatives or because of changes required by you or a Third Party;
 
  d because you have connected other fittings or accessories to the Product which We have not approved or connected other equipment or software not approved by Us;
 
  e because of external causes outside Our control which shall include accident, fire disaster or burglary;
 
  f because of faults caused by shock or fall, , sand, dust, dirt, damp or corrosion, leaky batteries, repair or cleaning by unauthorised personnel;
 
  g because of any malfunction or specific requirement of any other item of hardware, or software which you have linked to the Product in respect of items not included in the Contract;
 
  h to correct errors in any non-Canon proprietary software or other software not provided by Us;
 
  i because data is lost or damaged;
 
  j because you attached the Product to a network not approved by Us or have made changes to your Operating or Network system;
 
  k because you have not installed any error correction that We issue for the software or have otherwise not followed Our instructions or advice;

6. You must ensure that the proper provision of the service by Canon (UK) Limited under this warranty will not directly or indirectly damage your property (including software and data) or otherwise cause you direct or indirect damage or loss and Canon will not be responsible for
 
  (a) checking as to the likelihood of such damage or loss occurring prior to providing or during provision of the service under this warranty;
 
  (b) any such damage or loss that may occur.
 
  You should take all reasonable precautions to safeguard your assets and property (including all software and data) and to minimise potential loss or disruption, including, where appropriate, taking full back ups of all your software and data and implementing virus checking controls.

7. Canon's arrangements for providing service provided under this warranty may include the use of sub contractors.

8. Nothing in this warranty shall have the effect of restricting or excluding the liability of Canon in respect of:
 
  (a) death and personal injury caused by the negligence of Canon, or for fraud;
 
  (b) under the Consumer Protection Act 1987 to a person who has suffered damage caused by a defective product or to a dependent or relative of such a person;
 
  (c) direct damage to your property caused by the proven negligence of Canon.

9. As far as the law allows, we will not be responsible for the following:
 
  (a) loss of income, profits (actual or anticipated), contracts or for any other business related loss.
 
  (b) indirect or consequential loss or damage howsoever caused.
 
  (c) compensation for loss of images on any recordable media

10. This warranty is offered (subject to these terms and conditions) in addition to, and does not affect your statutory rights.

11. Canon may disclose your details and other personal information to other companies within the Canon group including any subsidiary company or subcontractor of Canon for the purposes of performing our obligations hereunder.

12. Canon may disclose your details and other personal information to any subsidiary company of Ours for the purpose of market research or direct marketing of other (Canon) products and services. If you do not wish to receive direct marketing information from us please ensure you have marked the appropriate box on the warranty registration form.

13. You must not resell outside Ireland any Product supplied by Canon and covered by the Export of Goods (Control) Order 1992 (or any law that replaces it) without obtaining all necessary licenses. You also agree not to sell the Product in the Ireland if you know or think that the person buying the Product intends to export it without getting the necessary licenses. You agree to impose similar conditions to these on anyone you sell the Product to.

14. These conditions shall in all respect be governed and construed in accordance with Iriah Law and the exclusive jurisdiction of the Irish Courts.